Terms and Conditions
50% NON-REFUNDABLE RETAINER IS DUE TO HOLD EVENT DATE. If retainer is not paid your event will not be booked, we work on a first paid first booked basis. The remaining balance is due at least one month prior to event date. If you are booking an event less then one month prior to the event date the FULL AMOUNT IS DUE to book.
By paying this invoice you agree to the terms and conditions: Any changes must be discussed and approved two weeks prior to event date. Cancellations one month or more prior to event will receive a credit for an order on a another date Something Frosted has available (within 365 days of original date). Cancellations less then one month prior to event date are at the discretion of Something Frosted. If for some reason Something Frosted is unable to complete your order (family emergency or illness), they will refund you or find a suitable bakery replacement both the client and Something Frosted approve of.
Pick-up and Delivery Liability Waiver
Upon either pickup of items or placement of the products/cake in the requested location. The Client/Customer assumes all liability of product(s) safety and esthetic, SOMETHING FROSTED is no longer responsible for the cake (or other items). Any unlevel surfaces in their vehicle or event venue are the responsibility of the Client/Customer, as are the weather conditions. Products/cakes can be heavier then they appear, if delivered, we do not recommend moving them once set up. All icings are susceptible to heat and/or moisture, and should the weather be such that icing(s) on the cake cannot withstand the conditions in which the cake is placed are not the responsibility of SOMETHING FROSTED. All product(s) should be kept in a cool dry place until event starts, we do not advise leaving product(s) out at room temp for longer than 4 hours. Cakes contain food safe internal structures to support the cake tiers, such as straws and dowels. We recommend removing these structures before cutting cake. Cake servings are based on our cutting guide, and cake may not yield all servings if cut differently then recommended. By signing this you are approving the condition and appearance of the product(s) at the time of pickup or drop off.